Dresses – Measure from the natural part of the shoulder to your desired hem length.

Bottoms – Measure from either the waist or the hip to the foot (this will vary for style & fit, shoes off).

Bust: Measurement taken from the fullest part of the breast with your bra on.

Chest: Measurements taken from the widest part of your chest.

Shoulder: Measurement taken from shoulder tip to shoulder tip.

Waist: Measurement taken from the smallest part of your waist, a little above your belly button.

Hips: Whilst standing in a natural stance measure the fullest part of the hips.

Inseam – Measure from the inner leg at the crutch to the foot (shoes off).

Confirmation
When we receive your order, you'll receive a confirmation message and will be able to track your order if you already use, or download, the Shop app - incidentally, the app lets you log in and pay at Gun Hill and many other online stores, swiftly, securely and easily.

What happens next
If it's Monday to Saturday, during the day, we'll pick and pack your order immediately from Burnham Market or Holt and take it to the post office and you should receive it the next day. If your order is placed towards the end of the working day, the post office may not be open or will have had their collection for the day, in which case your order may take an extra day to arrive. Overnight orders will be posted the following morning, Sunday orders will be posted on Monday morning. In any case, we will always try to ensure that your order is sent to you as quickly as possible.

Shipping information
Orders over £99 are sent free of charge in the UK. We usually specify first-class signed-for but occasionally use second-class signed-for for heavier items. We offer an express courier service at checkout at £11, where we will provide a courier, to try and ensure that we get the item to you next day, provided it is ordered within working hours.

Smaller, lighter items may be sent at lower rates, or a service that can take a week or two to arrive can be used, do contact us for a quote, we're always happy to see if we can get your order to you as inexpensively as possible.
Some jackets are sent with a Gun Hill branded jacket holder. If this is not returned with any returns there is a subsequent £5.00 deduction from the refund.

Store pick-up and local delivery
If you've chosen store pick up, your item(s) will be ready for you usually within two hours. If you would like them sooner (or later) just let us know and we'll do our best to help. If you live in a mile radius of the store at Burnham Market, we'll deliver it ourselves, usually during the day, but occasionally on our way home.

Returns, refunds and size changes
If you're not happy with any item, please return it to us in its original packaging in the same condition we sent it with tags still attached and we'll refund or replace or work something out with you. No worries. You can just send it to us at:

Gun Hill Clothing Company Returns
Clifton House
The Green
Burnham Market
Norfolk
PE31 8HD

Please note that we don't pay for returns postage and we recommend using a tracked service for your security. If you need to change an item because it's the wrong size or colour etc. please use the same address and just let us know what you'd like us to do. It's info@gunhill.co.uk or just call us on 01328 730015 - we're a friendly bunch and we love chatting with our customers.

Can we help?
If you have any questions or we can help you in any way with an order from Gun Hill, just let us know. We're dedicated to making sure you're happy with every aspect of ordering from Gun Hill.

Experience - Established since 1994 we've got plenty of real-world experience under our belts having shops in superb areas such as Burnham Market and Holt in Norfolk. We are proud that thousands of customers visit us each year and our online shop is an extension of our bricks-and-mortar stores, rather than an anonymous pop-up website.

Relationships - We've been working with our brands for many years now and are on first-name terms with them. We know our quality brands inside and out, the fit, the cut, the length of a hem. We live and breathe our brands and this is one of the reasons Gun Hill has built a reputation for quality.

Customer Service - We have some customers who don't buy their clothing anywhere else than Gun Hill, others that come in and ask for a member of staff by name - we carry on that level of friendly, professional customer excellence online too. You can absolutely buy from us with confidence. No quibbles on returns too.

Trust - Having been in business all these years, we are proud of our relationships with our customers and every member of staff always likes to make every single customer feel special and trust us to keep them dressed well. By the way, we often reward our loyal customers with discount codes - why not sign up and receive them too?

Security - Our website is 128-bit SSL secured, payments are handled through one of the largest payment processors and each transaction is as secure as it can be. Check the padlock icon in your browser.

Gun Hill - Made in Britain - As well as our brands, we have our own label which encapsulates everything about our other brands - quality, superlative materials, second-to-none workmanship, style and durability with exclusivity. Our Gun Hill range meets (and often exceeds) the quality of our luxury brands and is made in Britain too.

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