FAQ - Page 2

Returns and Complaints Procedure

All goods are supplied SALE or RETURN. If you are not entirely satisfied with goods supplied we will immediately refund your money in full upon receipt of the goods returned in saleable condition. Wherever possible, alternative goods will be offered to replace unsatisfactory or faulty goods. Incorrect deliveries will be rectified (stock allowing) immediately and dispatched the same day.

All complaints regarding goods, delivery times, service, or if you feel that you have not been treated in a fair and satisfactorily manner should be notified by Post within 7 working days of receipt of goods to:

Gunhill clothing company, Clifton House, Market Place, Burnham Market, Norfolk, PE31 8HD

You can also contact us by email by clicking this link. Alternatively, you can contact us by phone on 01328 730015

All complaints are dealt with in strict confidence and will be confirmed by post, telephone or email within 7 working days of the complaint being registered. All disputes will be, wherever possible, resolved no later than 14 days from the day the complaint is registered.

This does not affect your statutory rights.

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